Booking with Neat Geeks is simple and customizable to your needs. Once you’ve completed the form, you’ll receive a total estimate, and your appointment will be confirmed once payment is processed. It’s that easy!

We’ve made it easy to select the right level of service based on how dirty your home is:

• Call the Hazmat Team: If your home resembles a hoarder’s house, select this option.
• Very Dirty: If your home hasn’t had a professional cleaning in over a year.
• Pretty Dirty: If your home was cleaned in the last 6 months but needs extra attention.
• Slightly Dirty: If your home has been professionally cleaned within the last 3 months.

In a regular cleaning, we take care of the essentials:

Do’s

• Clean kitchen sink, countertops, cabinet faces, and stove top.
• Wipe down all exterior surfaces in every room.
• Mop and vacuum all floors.
• Full bathroom cleaning (toilet, shower, tub, sink, handles).
• Tidy bedrooms (shelving, nightstands, bed frames, making the bed).
• Clean window sills.

Dont’s

• Extras are not included unless specifically selected.
• Deep cleans allow for more detailed work.

Our Deep Cleaning includes everything in a regular clean, plus more! You can customize your deep clean by selecting from our Extras and Specialty Add-Ons. We believe the perfect clean is tailored to you, so feel free to pick the areas you want extra attention on.

Our Move-In/Move-Out Cleaning is our most comprehensive service. It includes 4 of our 7 extra services at no additional cost:

• Inside oven
• Inside fridge
• Inside cabinets
• Inside windows
• This service is designed to restore the home to its original condition, making it ready for new occupants.

We always recommend starting with a Deep Clean for new clients. This allows us to give your home a thorough, top-to-bottom cleaning, especially if it hasn’t been professionally cleaned in a while. After your initial deep clean, many clients opt for regular cleanings with just a few extras.

• Cancel more than 48 hours before the appointment: Full refund to the original payment method.
• Cancel within 48 hours: The amount is credited to your account for future use.
• Cancel within 24 hours: Full charge, non-refundable.

• Monday – Friday: 8 am to 9 pm
• Saturday: 8 am to 4 pm
• Sunday: Closed (emergency appointments available by request)

Yes, we work on Saturdays and are available on Sundays by special request for emergencies.

We do not charge for rescheduling as long as it’s done at least 48 hours before your appointment. For more details, please refer to our Cancellation Policy.

You can update your billing details by logging into your account on our website. Navigate to the Billing section under Settings and update your payment information, address, and subscription details.

No, you won’t be charged unless you skip within the 48-hour window prior to your scheduled cleaning. If you cancel within that timeframe, the cleaning will be credited to your account for future use without penalty.

Yes, we offer outdoor cleaning services by request through our Extras and Specialty Add-Ons.

You can check your next cleaning date by logging into your account and looking under the Subscription section. If you need to reschedule, you can change your date easily from there.

Yes, upon request. We’ll do our best to keep the same cleaner for you. However, please understand that sometimes cleaners may get sick or take leave. In such cases, we’ll inform you and either reschedule or send another cleaner.

No, you don’t have to be home, though we recommend being present for your first cleaning to meet your cleaning specialist. After that, you can provide a key or code for future cleanings.

Absolutely! Every cleaner is thoroughly vetted with both federal and statewide background checks. We only hire the best and ensure a high level of trust and professionalism.

Yes! We are fully licensed in Florida and expanding soon. We carry bonding up to $10,000 via SuretyBonds.com and $1M in liability coverage through NEXT Insurance.

In some cases, we use stronger chemicals for tough-to-clean areas. For example, we may use CLR for calcium buildup on glass shower doors. If you prefer eco-friendly products, let us know and we’ll accommodate your request.

Yes, leaving a key after your first visit is preferred. This way, we can clean your home without you needing to be there, even if there’s traffic or parking issues.

Tipping is completely optional, but it’s always appreciated. There’s no set percentage—just tip what feels right to you.

Though rare, accidents can happen. If something breaks during cleaning, please contact us immediately. We will work with our insurance to get the item replaced.

We do not clean homes where smoking occurs indoors. This is to maintain a healthy and safe environment for both our clients and our cleaners.

If you’re unhappy with your cleaning, call us immediately. We offer a 1 hour re-clean within 24 hours  if it’s scheduled right away.

Yes, payment is required upon booking to secure your time slot. If we cannot successfully process the payment, your booking will not be confirmed and will be canceled.

No, our prices are based on the information you provide during booking. We offer competitive and transparent pricing.

If the service requires more time, an additional booking will be necessary. This usually happens when extra cleaning is needed beyond what was initially estimated.

Make sure you select the correct level of cleanliness when booking. If more time is required, you may need to reschedule at full rate.

Selecting the correct level of cleanliness ensures we allocate enough time to clean your home thoroughly. It helps us avoid underestimating how much time is needed for your service.

To cancel your account, log in to the Account section on our website, fill out the Cancel My Account form, and submit it.